In December 2019, the bank also introduced Ceria, a cardless installment product for financing transactions through e-commerce, online travel sites, and ride sharing. By end of the year, the total disbursement of Pinang reached $2.08 million (IDR 30.6 billion) with a total of 7,331 borrowers. First, the bank launched Pinang a mobile-first, self-service, end-to-end digital microfinancing product which accelerated loan origination to loan disbursement from two weeks to two minutes. In February 2019, the bank released digital loan products targeting both micro businesses and individuals. By end of 2019, it has onboarded 2.96 million BRImo users.Ĭontinuously developing innovative products to meet customer needs The bank also launched BRImo, a mobile app with finger print and facial recognition capabilities that enables customers to conduct contactless banking transactions such as opening a BRI Britama Muda Savings account. With BRILink, the bank works with its customers to serve as agents to provide online banking transactions using various devices such as electronic data capture (EDC) and smartphones. In 2019, it broadened the BRILink community to a total of 422,160 agents spread across 49,184 villages or 66% of total villages in Indonesia.
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Given the geographic features of Indonesia, the bank has successfully built an extensive offline and online footprint through strategic placement of branches, enhanced digital platforms and growing BRILink agent network. “The bank’s strategy on managing MSME businesses is focused on two things - encourage existing customers to move up to a higher level, and provide services for as many people as possible at the lowest cost to grow its customer base,” said Sunarso, president director at Bank BRI.īuilding a digital financial ecosystem to expand market reach In 2019, the bank maintained its leading position in retail banking by achieving profitability and strong growth in both retail deposits and consumer loans. Recognising the disruptions from new players and the huge potential in Indonesia’s unbanked and underserved population, Bank BRI has given priority to developing innovative products and initiatives with a customer-centric value proposition. Financial Services and Related Research Sourcesīank Rakyat Indonesia (Bank BRI) operates the largest bank in Indonesia by assets, specialising in microfinance and consumer businesses.The Heads of Retail Finance Virtual Meeting.Bank Managers' Challenge and Convention.Excellence in Retail Financial Services.Please get in touch with Sue Kim at for further clarifications. Changes are made based on our coordination with the local industry players. In view of the coronavirus disease (COVID-19) outbreak, all event schedules have been moved to a time when we reasonably expect the crisis to be contained.Ĭheck our website for the new dates. TAB Finance Diary of Events (Full Event Diary).The Best Retail Financial Services Rankings.Decentralised Finance (DeFi) Working Group.
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